Frequently asked questions

General questions

• Where can I find the map?

The map of the holiday park can be found here.

• Is there WiFi at the park?

Free WiFi is available for guests in each home. The login details can be found in the homes themselves.

• Can I park my car at the accommodation?

Parking at the homes is not allowed, except during the unloading and loading of luggage (on your day of arrival and departure). Guests can park their cars in the parking bays at the edges of the park with a maximum of two vehicles per accommodation.

• When is the reception open?

Guests can visit the reception at Vrijheidsweg 1 (also the reception of Holiday Park De Klepperstee). We are always available by phone (24/7 for emergencies). Click here for our current opening hours and contact details.

• Where can I read the terms and conditions?

By making a reservation you agree to our terms and conditions. These terms and conditions can be found under the heading 'colophon'. We work with dynamic nightly rates which means our rental prices can change at a moment's notice.

• Is there a minimum age for a reservation?

To make a reservation, the main booker must be at least 25 years of age or older and must be present during the entire stay. In addition, we do not accept any form of (stag) parties and/or similar gatherings or associated (youth) groups and associations. It needs to be quiet in the park from 11 p.m. to 7 a.m. The stay must be of a recreational nature: business reservations are not allowed. 

• When can I check in and when do I have to check out?

Guests are welcome in their homes from 3:30 p.m. on the day of arrival. On the day of departure, they must leave no later than 10:00 am. When leaving the house, we kindly ask guests to leave the house swept clean, to hand in the household waste at the recycling center, to collect the bed linen and the bath linen in the hall, and to leave the dishwasher, wood stove, refrigerator, etc. empty.

• Who are you?

Ridderstee Ouddorp Duin is part of Klepperstee BV, a family business that was started over fifty years ago by Ludovic den Hollander. A team of permanent and seasonal employees is available day and night for the guests at Holiday Park De Klepperstee, Campsite De Magneet, Drive-In Camper Park, and Ridderstee Ouddorp Duin. The recreation company is the initiator of Beach Resort Ouddorp Duin and Beach Square Ouddorp Duin.

Accommodations

• Can I bring the dog?

Pets are allowed in the park, provided they are kept on a leash. There are a limited number of homes in the park where pets are allowed.

• What amenities does my accommodation have?

At Ridderstee Ouddorp Duin, there are houses for 6, 8, or 10 people in a luxury or comfort version. Two different styles have been used for the interior; this depends on the specific home. Some homes have a so-called owner's storage room or bedroom on the ground floor: these spaces are closed to regular tenants. The photos and plans are for illustrative purposes (text is leading).

• What does the bed and bath linen consist of?

Every reservation at Ridderstee Ouddorp Duin includes bath linen and bed linen. One package per person consists of a cover for a duvet, mattress, and pillow + large and small towel. The packages are ready on the beds, based on the number of guests specified (excluding babies).

• Why don't I have a shade cloth at my house like in the photos?

During the storm season (October to April) the shade cloths are removed. It is also possible that shade cloths are removed as a precaution in case of bad weather.

• Can I book an extra high chair or cot?

When booking the house, a so-called add-on step is included for a cot or an extra high chair. One high chair is provided as standard in each house. The cot does not come with (children's) bed linen.

• Can I book a specific house?

You can - subject to availability - select a property on the map during the reservation process.

• Something is missing or broken in my accommodation.

Notify the reception as soon as possible during the opening hours of the reception. We are available 24 hours a day for (major) malfunctions.

• Can I have a BBQ at the park?

The use of a BBQ is permitted as long as this does not cause any hindrance or nuisance. Making an open fire is not allowed. Do not put the BBQ on the deck, but in the sand near the house.

• Can I set off fireworks in the park on New Year's Eve?

We ask our guests not to set off fireworks in the park due to the presence of pets, the thatched roofs, and the vulnerable nature in the park. At other times of the year, setting off fireworks is not allowed in any case.

• When will I receive additional information about arrival etc.?

A few days before arrival, you will receive the latest information about your stay at Ridderstee Ouddorp Duin by email. If you have any questions about your reservation and/or stay at the park, you can always call or email us.

• What measures have you taken regarding corona?

A separate page with corona-related information can be found on the website .

Facilities

• Which facilities can be found at the park?

Ridderstee Ouddorp Duin is a playful location where guests, young and old, have the freedom to play in and enjoy nature. The park itself has no separate facilities.

- Ouddorp Duin
We refer our guests to the beach square Ouddorp Duin (600 meters) with a restaurant, supermarket, shops, theater, indoor playground, bicycle rental, surf shop, and a dune to play on.

- Klepperstee
Guests of Ridderstee Ouddorp Duin also have access to Holiday Park De Klepperstee via a private entrance. This holiday park has a bistro, indoor playground/yard, and a natural swimming pond. Both at Ouddorp Duin and Holiday Park De Klepperstee, your (grand)children are welcome to participate in the joint recreation program.

• Can I swim in the ponds in the park?

There are various bodies of water inside the park. Although the temptation can be great at times, swimming, boating, or fishing in these bodies of water is not allowed. Pets are not allowed in these bodies of water either. Please note: the bodies of water are not fenced.

• Where can I do my shopping?

A Spar Enjoy supermarket with an extensive range of products can be found on beach square Ouddorp Duin. The supermarket is open seven days a week. It is also possible to order groceries online and pick them up or have them delivered.

• Can I rent bicycles from you as well?

No, but RentTourBuy can be found on beach square Ouddorp Duin. The complete range can be viewed and reserved via the website.

In case of an emergency

• Call 112 and let us know!

If there is a life-threatening situation, always call 112 immediately and name the location Ridderstee. In addition, we ask you to always contact us. Our employees have completed an emergency response training course and we will come on-site per your request to provide you or your fellow guests with first aid and guide the emergency services to the home.